Refund policy

Last Updated: June 24, 2025

At Ruuh Creations, each product is made with purpose and printed especially for you — through our trusted print partners. Because of this made-to-order process, we handle returns a little differently than traditional stores.

What We Accept

We gladly offer free replacements or refunds for the following issues:

  • Items that arrive damaged

  • Items that are misprinted

  • Items that are incorrect (wrong size, design, color — only if it’s our mistake)

📩 To report a problem, email us within 7 days of receiving your item at
theruuhcreations@gmail.com
Include clear photos of the issue, your order number, and a short description.

If the issue is confirmed, we’ll arrange a free reprint or full refund — no need to return the faulty item.


What We Don’t Accept

Because all our products are printed just for you, we cannot accept returns or exchanges for:

  • Choosing the wrong size or color 
    (Of course, you can gift it to someone — and make their day special. Maybe it was meant for them all along.)

  • Changing your mind after ordering
    (Let it come. The product might change your mind — or someone else’s. And if not, why not gift it to a friend or stranger who needs hope today?)

  • Not liking the product (unless defective)

    (You never know — you could be the reason someone hears about Jesus. A simple question like “Where did you get that T-shirt?” can open doors. Be bold. Be the reason.)

📏 Pro Tip: Always double-check our size charts before placing an order to avoid disappointment.

We encourage you to see your order not just as a product — but as a seed.

Refund Policy

If your return is approved:

  • Your refund will be issued to the original payment method

  • Processing may take up to 10 business days

  • If it’s been more than 15 business days since approval, email us at theruuhcreations@gmail.com

 

EU Customers – 14-Day Cooling-Off Period

If you're located in the European Union, you have the legal right to cancel or return your order within 14 days, for any reason.

To qualify:

  • The item must be unused, with tags, and in original packaging

  • You must provide a valid proof of purchase


Need Help?

We’re always here to help. If you’re not sure about something, just reach out at:
📩 theruuhcreations@gmail.com

Thank you for supporting Ruuh — where every item is created with faith and intention.